Terms & Conditions

Quotes are based on the information confirmed at time of booking. Extra fees may apply if all relevant information is not disclosed at the time of confirmation of booking.

  • The exact pick up and delivery addresses must be provided.
  • Any hazards at the point of pick up or delivery – eg; low hanging trees, narrow driveways or gates – must be advised at time of booking.

5 Star Horse Transport reserves the right to decline transportation of any horse due to safety and security. In this case a minimum pick up fee will apply depending on the time and distance already travelled.

Cancellation fees may apply if cancelled within 24 hours of confirmed pick up date and time.

5 Star Horse Transport reserves the rights to decline pick up if your agreed payment has not cleared prior to the date of pick up, unless prior arrangements are made.

Any debt collection fees will be at the client’s expense.

5 Star Horse Transport has limited storage space. We may at times have to decline requests for extra gear to be transported.  Please note that, while all care is taken, gear is transported as a free extra and 5 Star Horse Transport will not be held responsible for gear lost or damaged in transit.